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Telephone & Email Help

General Questions

  • General questions about the library may be answered by the Call Center at 1-408-808-2000.
  • Patrons may also use the California Relay Service (711 or 1-800-735-2929) to call any library location.

Research & Other Reference Questions

  • For answers to reference questions, patrons may telephone the Reference Help Desk at 1-408-808-2100.
  • Also for reference questions, the Reference TTY telephone number is 1-408-808-2083.
  • Reference questions can also be answered via live AskNOW chat session with a librarian.

Library Compliance With the Americans with Disabilities Act (ADA)

  • To participate in library programming under the ADA, library users can call the General Collections desk at 1-408-808-2397  to request accommodation or schedule an appointment with an ADA Liaison at least 48 hours in advance of the event.