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Frequently Asked Questions

SJSU students spend an average of $1,746 annually on required classroom material, a considerable percentage of the total cost they spend on their education. To help students cut their expenses, the CSU Chancellor’s Office created the Affordable Learning Solutions initiative. Affordable Learning Solutions is designed to provide faculty with information on how to reduce the cost of required textbooks and other classroom material by providing information on low-cost and no-cost sources available in a digital format.

A permalink is a web address that will consistently point to a specific information source such as an ebook or article. You can use a permalink to link to articles and ebooks from any online site in a way that doesn't violate the author's copyright. To learn more, see our Permalinks guide (http://libguides.sjsu.edu/permalinks ).

Open-access (OA) literature is peer-reviewed journal articles, graduate theses, data, or other types of scholarly information that are available free of charge online.

Creative Commons "develops, supports, and stewards legal and technical infrastructure that maximizes digital creativity, sharing, and innovation." (from the mission statement of Creative Commons). The Creative Commons site provides  tools for an easy, standardized way to keep copyright while allowing certain uses of one's work in the digital commons environment. You’ll find that many of the resources recommended on this site have a Creative Commons license.

Terrific! We’d love to highlight what you’ve done in our Faculty Showcase. Contact ann.agee@sjsu.edu for more information.

You can print from any public-access computer or from a memory device:

  • From public-access computers
    • Log-on to a public-access computer.
    • Open the document saved on your memory device or access the website that you want print.
    • You may preview your entire print job by going to Print Preview.
    • When you print your document, you will be asked to create a Name and Password so you can identify and access your print job at the Print Release Station. Note: Both Name and Password fields are case sensitive. Make sure you type the password correctly. For your security, staff cannot retrieve the password for your print job.
    • After creating a Name and Password your print job will be sent to the Print Release Station
      • You will find Print Release Stations on these floors: Lower Level, Ground Level, 2nd, 3rd, and 5th.
      • You can access your print job from any of these stations.
      • Print jobs are held in the network for about 2 hours.
    • To use the Print Release Station, swipe your Tower Card or VIP Gold Card. Note: If you are using the Cash-only Print Release Station (1st floor), insert $1 bill, $10 bill or coins in the money reader next to the station.
    • Select your print job from the queue (look for the name you entered for your print job).
    • The Print Release Station will tell you how many pages you are printing and how much it will cost.
    • Click the Print button and type the password you entered for your print job (case sensitive).
    • Your document will print at the printer next to the Print Release Station.
    • Take your printouts and be sure to log-off. Otherwise the patron after you will be able to use the money in your account.
  • From a disk or memory device
    • You may use a Print-from-Disk Station for quick printing of documents from a floppy disk, USB flash drive or compact disc.
    • Insert or attach your memory device to the station and open your document.
    • You may preview your entire print job by going to Print Preview.
    • When you print your document, you will be asked to create a Name and Password so you can identify and access your print job at the Print Release Station. Note: Both Name and Password fields are case sensitive. Make sure you type the password correctly. For your security, staff cannot retrieve the password for your print job.
    • After creating a Name and Password your print job will be sent to the Print Release Station
      • You will find Print Release Stations on these floors: Lower Level, Ground Level, 2nd, 3rd, 4th, and 5th.
      • You can access your print job from any of these stations.
      • Print jobs are held in the network for about 2 hours.
    • To use the Print Release Station, swipe your Tower Card or VIP Gold Card. Note: If you are using the Cash-only Print Release Station (1st floor), insert $1 bill, $10 bill or coins in the money reader next to the station.
    • Select your print job from the queue (look for the name you entered for your print job).
    • The Print Release Station will tell you how many pages you are printing and how much it will cost.
    • Click the Print button and type the password you entered for your print job (case sensitive).
    • Your document will print at the printer next to the Print Release Station.
    • Take your printouts and be sure to log-off. Otherwise the patron after you will be able to use the money in your account.
  • From a laptop
    • For Personal Laptops:
      • Install the Library Wireless Printer software on your laptop (goto Instructions for wireless printing at king library to install this printer driver).
      • Send a print request as you normally would from whatever software you are using.
      • Choose “Library Queue” as the printer when you are offered a choice of printers.
      • Follow the instructions for printing From public-access computers (see above).
    • For SCS loaner laptops (not iPads):
      •  Wireless printer drivers are already installed.
      • Send a print request as you normally would from whatever software you are using.
      • Choose “Library Queue” as the printer when you are offered a choice of printers.
      • Follow the instructions for printing From public-access computers (see above).
    • Alternatively, you can:
      • save a copy of your document to a USB flash drive.
      • Follow the instructions for printing from a disk or memory device (see above).
  • From an iPad, iPhone or iPod
    • These devices require wireless printing ONLY.
    • The library does not currently have wireless printing capabilities for mobile hand held devices such as iPads, iPhones,  iPods or Android based devices.
    • Library patrons are encouraged to make use of “cloud” resources to access their material from wherever there is (wireless) Internet access.
    • Patrons may e-mail materials to themselves and print it later at other locations
    • Patrons may want to consider using a “web printing” resource or service provider, other than the library (for example, Google Cloud Print, etc., which will allow you to print to any web enabled printing device or service provider - providers usually charge a fee for this service).

B&W printing costs 20¢ per page and you can use your Tower card, VIP Gold Card, or cash to pay:

  • Tower Card
    • Your Tower Card must be activated so that you can use it. Call Spartan Shops at (408) 924-1885 to activate your card.
    • There are several ways to add money to your Tower Card:
      • Add Value Station: Located at the 2nd Floor Copy Corner. This machine takes cash and certain US coins. A Bill Breaker Machine is available next to the Add Value Station.
      • On Fourth Café: Located at the downtown entrance of the library. Here, you can add money using cash or credit card.
      • Spartan Shops Gold Points Office: Located at MacQuarrie Hall. Here, you can add money using cash, credit card, or check. Call (408) 924-1885 for more information.
      • Online (Credit Card)http://dining.spartanshops.com/p-2-gold-points.aspx. Call (408) 924-1885 for more information.
  • VIP Gold Card
    • You may purchase a VIP Gold Card at On Fourth Café and at Card Value Centers in the library. Card Value Centers are located at the Lower Level, 2nd Floor and 3rd Floor.
      Note: The Card Value Center will only take a $1 bill and will dispense a VIP Gold Card with $1 credit.
    • There are several ways to add money to your Tower Card:
      • Add Value Station: Located at the 2nd Floor Copy Corner. This machine takes cash and certain US coins.
      • On Fourth Café: Located at the downtown entrance of the library. Here, you can add money using cash or credit card.
      • Spartan Shops Gold Points Office: Located at MacQuarrie Hall. Here, you can add money using cash, credit card, or check. Call (408) 924-1885 for more information.
      • Online (Credit Card)http://dining.spartanshops.com/p-2-gold-points.aspx. Call (408) 924-1885 for more information.
  • Cash
    • You may use cash to pay for your print at the Print Release Station on the 1st floor (Ground Level).
    • A Bill Breaker Machine is available at the 2nd Floor Copy Corner.
  • If you pay with cash, photocopies cost 20¢ per sheet.
  • If you pay with a Tower Card or VIP Gold Card, photocopies cost 13¢ per sheet.
  • Photocopiers are located on these floors of King Library: Lower Level, Ground Level, 2nd, 3rd and 5th Floor (in the California Room). Note: There are no public copiers on the 4th, 6th, 7th or 8th Floor. B&W copies only.
  • You may print from the microform (microfilm/microfiche) machines in the King Library Lower Level.
  • Printing from the microform machines costs 25¢ per copy.
  • The printer will copy only what is within the rectangular borders on the reader's page.
  •  Microform machines accept coins and bills only.
  • You may store and save scanned microform documents on disk or USB flash memory device using the computer that is connected to the microform reader.
  • Certain scanners on the 2nd Floor and Lower Level will allow you to send your scanned document to the Print Release Station or...
  • After saving a copy of the scanned document to a USB flash drive, you may also use a Public-access computer or a Print from a disk or memory device station (see section on Printing above).
  • Yes. You may save scanned documents on a USB flash drive using the computer that is connected to the scanner.
  • Scanners for public use are located in the Periodicals section of the Lower Level and at 2nd Floor Reference of the King Library. These scanners are used on a first-come-first-served basis.

Yes. Bike racks are located on South Fourth St. near E. San Fernando Street.

Convenient parking is available at the Fourth Street Garage across from the Library on E. San Fernando Street and 4th. Fees are subject to change. Check out other parking options or call (408) 535-3850

Monday - Friday before 6 p.m. — $1 for 20 minutes, $20 maximum.
Evenings after 6 pm, Saturday and Holidays before 6 pm — $5
Sunday before 6 pm — FREE
Event rate varies

King Library does not provide directional signage. The meeting host may place free standing signs in the following areas only: 1st floor between the escalators; 2nd floor at the top of the escalators along the wall and near the double glass doors. Signage may not block exhibits or displays in the exhibit area.

Signs will be posted by the Library for your meeting at the entrance to the room, and your meeting will be listed in a daily schedule posted on the Today’s Meetings kiosks located in the 2nd floor exhibit and display area. Large meetings or events will be publicized on the King Library website and on the LCD screens on the 1st floor.

Each of the individual second-floor meeting rooms is equipped with one wireless microphone receiver. A receiver works with only one microphone at a time. When separable rooms are combined (i.e. the partition is open) to create one large room (e.g. 255/229 or 255/257) a maximum of two wireless microphones can be used at a time.

The audio systems in the King Library Meeting Rooms do not have a direct connection for an outside client (e.g. news organization) to record the sound being amplified by the in-house audio system. However, Library Media Services may have some equipment to provide limited access to microphone audio (e.g., splitter adapters, MUX box), please contact Media Services before you make plans (808-2129). Persons wishing to make recordings should plan on providing their own microphones and recording devices.

University Telecommunications Systems (UTS) is responsible for all telephone lines in the library.  Library Media Services (408-808-2129) is responsible for providing equipment and assisting with phone operations, as necessary, for approved library events. Media Services may also assist in coordinating telephone services with UTS. Contact Library Media Services before contacting UTS to see if services are already available.

Rooms 225 and 255 have campus-only phones and Conference phones:

  • Campus-Only phones Cannot dial numbers outside of the SJSU campus.
  • Campus-Only phones Do not have speakers.
  • A Conference Phone is available in these rooms for special meetings; they are not limited to SJSU campus only, they have speakers and their functions include: muting, external device inputs and can be accommodated over the room sound system. Library Media Services (808-2129) must set up the equipment, and will assist the user(s) as required.

Room 229 (when separate from 225) does not have a phone.

Arrangements for other phones and/or outside phone lines must be made through library Media Services (808-2129). Media Services may coordinate additional service requests with UTS, as necessary, and if approved by the Library’s administration. Charges may apply. Clients should be prepared with additional service provider contact information before and during an event. Most special requests require considerable ADVANCE NOTICE and planning. Please plan on 4 to 5 weeks advance notice to the library to meet requirements that do not currently exist in the library.

All public meeting rooms have wired Internet access, in one form or another (as well as access to the SJSU campus wireless network). Lecturns are permanently wired for Internet access. Other wired access ports can be made available by special request - please note your internet access requirements on your room request. The public (wired) network connection speed is sufficient for satisfactory performance of Internet-based telephony services such as Skype.

Yes. The library network infrastructure will support videoconferencing equipment and data rates.  However, Videoconferencing and Webcasts are not services provided by, or supported by the King Library at this time. NOTE: The public network connection speed is sufficient for satisfactory performance of Internet-based telephony services such as Skype (our wired network is 100BaseT), but users must provide their own videoconferencing equipment (cameras, microphones, encoders, etc.). Please provide 3 to 4 weeks ADVANCED NOTICE concerning your Internet connection requirements.  For more information please contact Library Media Services (408-808-2421 or send e-mail to Library-MediaServices-Group@sjsu.edu).

Anyone wishing to connect wirelessly to the Internet must have a library card, or a guest account. Arrangements must be made in advance for obtaining a guest account as this is not handled by staff in the library. Please note this on your reservation form and discuss with the Meeting Room Coordinator. Additional Information is available at: http://uts.sjsu.edu/Networking/network-services.html

To access the wired public network in the rooms, a client’s laptop, Mac, iPad or other mobile device must be able to use DHCP to obtain an IP address automatically. To change a laptop’s network settings, the user must have administrator access (i.e. an “admin password”). Clients with laptops configured to work on a non-DHCP network will not work with the public network in the meeting rooms. If the client does not have administrator access to change the laptop’s network settings, no one in the library will be able to make the client’s laptop connect to the network. Mac’s, iPads or other mobile devices rarely have such restrictions, but check with your IT person BEFORE your event to make sure.

Clients typically provide their own laptops for use with the projection systems in the meeting rooms (a limited number of Windows XP laptops are available for use from Media Services, BUT they may ONLY be used at the lectern, and are subject to availability.  Please call in advance to see if one is available.).

All lecturns are permanently wired to the rooms ceiling mounted projector, by means of a VGA video connector, which can connect to the external video port on your laptop, Mac, iPad or other mobile device (but may require an adapter). If your device does not have a standard VGA-Out port you must provide your own VGA adapter to connect to the projector (e.g., Macintosh computers use a variety of video out connectors, all of which require a special VGA adapter.  The same is true for iPads and other mobile devices.)

  • The Library does not provide computers but may have laptops available for use at the lectern ONLY.
  • The Library does not provide flip charts, markers or white boards or easels.
  • The Library does not provide security for personal items or business equipment left in the meeting rooms. Please contact the Library Lost and Found at the "Welcome Desk" on the main floor of the library for lost items.
  • The Library does not provide storage space for equipment, art or meeting supplies.
  • The Library does not provide cleaning or staff to rearrange furniture.
  • The Library does not provide media staff to be in the room throughout your meeting.  (However, Media staff will usually be available, either in person or on-call, at the beginning of your meeting.  If you need assistance please go to room 215 on the 2nd floor or call Media Services at 408-808-2129.)

Each Meeting Room is equipped with electronic media (VHS, CD, MP3, DVD, cassette tape) that may be requested on the room reservation form. The Library does not provide computers but may have laptops (available for use at the lectern ONLY) for meetings or presentations. Requests for changes in media must be made with the Meeting Room Coordinator (SJSU 808-2011; SJPL 808-2163) at least one week in advance of the meeting. A media technician will show you how to use the media equipment in the room. Minimal media support is available during the meeting.

No. The Meeting Rooms do not have platforms, staging equipment, curtains, specialized lighting or spotlights.

There are standard set-ups for each room or combined room. Typically the standard set up must be used to allow more flexibility for other groups using the rooms during the same day. (The Library does not have staff available to change room set-ups during the day.) However, you can request an optional setup when you are making your room reservation. Any changes in room setup from the original approved request must be made at least one week in advance of the meeting and approved by the Meeting Room Coordinator. Library exhibits, furniture, or other Library equipment may not be moved by your group without prior approval of the Meeting Room Coordinator.

No. The Library provides oblong tables (5 ft x 2.5 ft.) and armless wood/metal chairs . Round tables, cocktail tables with stools, padded chairs, table cloths, etc. may be ordered through Spartan Catering at a cost to the group sponsoring the event/meeting.

Special Event Request Form/Event Summary (SERF) – This form must be completed by a person responsible for the payment of fees for the event security. It is critical that all appropriate information be provided on the SERF. Billing/payment information must be complete and accurate. Departments must list the account number to be charged. Student groups must list the ASBO account or purchase order number to be billed. A billing address must be listed.

SPONSOR GROUP RESPONSIBILITIES
The event sponsor must identify a single person to be in charge of the sponsoring group’s responsibilities and act as the sponsor group supervisor (SGS). This person will be the point of contact for the Officer in Charge (OIC) and will maintain supervision of all student security and maintain liaison with the site supervisor.

Arranging Security – The University Police Department (UPD) will review and recommend the level of security required based on expected attendance, geographic areas of advertisement, presence of alcohol, event history, other campus and events during the same time period, time of the event, location or site of the event and duration of the event. For more information contact University Police at 924-2230. NOTE: Special Event Security Policy

Charges –The following rates reflect estimated costs for services, note that actual costs may vary.
$60.00 per hour, per officer.
$20.00 per hour, per police student assistant.
3 hour minimum charge per officer/student assistant.
A penalty fee of 25% will be added to all events that file their SERF with the University Police less than 14 days prior to the date of the event. No charges are made for the administrative time involved in planning and arranging security.

Attendance – The expected attendance listed on the SERF is used to determine the level of staffing that will be provided to the event. It is important that due consideration be given to an accurate prediction of the attendance level. The OIC has authority to limit attendance to the expected level or waive the limit and set a new limit contingent on the arrival of additional officers to assist with security for the larger attendance level.

Alcohol – Alcoholic beverages will only be allowed at events when properly licensed, dispensed and controlled in accordance with state laws and the San Jose State Presidential Directive Regarding Use of Buildings and Grounds. Failure to properly check identification of drinkers or violations of licensing requirements may result in the issuance of a citation, arrest of violators and/or closure of the event. Any anticipated use of alcoholic beverages must be listed on the SERF.

Guest Lists – It will be the responsibility of the SGS to appoint a person to be responsible to monitor admittance by a guest list. The person appointed must have full authority to make such decisions and must remain accessible at the event entry point.

Timelines – The times listed for the event are used in making staffing decisions for the event and are expected to be accurate. Additional time may be charged beyond the actual event times to allow for pre-event briefing, post event activities, time expended investigating crimes/incidents, and writing reports associated with the event.

Closing time – The listed end time for the event is expected to be met. Any changes in the end time must be negotiated with, and agreed to by the OIC and the library building manager. Any extension of the end time will be contingent upon the capability of maintaining an acceptable level of public safety at the site during the extended period.

Clearing – The event will not be considered ended until the crowd has been disbursed from the area, all clean up is concluded, and all people have left the building.

The SERF form can be submitted in the following ways: Special Event Request Form
Delivered to: Events Coordinator, Dr. Martin Luther King Library, 4th floor Administration. (408)808-2011
By FAX: (408) 808-2020 Attention: SPECIAL EVENTS/Events Coordinator

In general, no additional security staffing is needed for events held during the regular open hours of King Library. For special events or meetings held before or after regular Library hours, please make arrangements with the University Police Department (UPD) at 408-924-2230. You will be required to submit a Special Event Request Form/Event Summary Form (SERF) and pay the cost for providing security.

Yes. Tours are by appointment only. Contact the Meeting Room Coordinator (408) 808-2011 to make an appointment.

Groups may reserve a Meeting Room up to six months in advance of the event.

No.   King Library is committed to providing equitable access to the Library Meeting Rooms for groups and organizations affiliated with the Library, San Jose State University, and the City of San Jose. Due to high demand and internal use, the Library must restrict external use of the rooms to meetings, programs, and events in support of the Library’s mission to provide opportunities for learning. Generally, business meetings held by community groups not directly associated with the City or the university are approved for room reservations only once each year.

For all cancellations, please contact the Meeting Room Coordinator (SJSU: 808-2011; SJPL 808-2163) at least one week prior to the meeting so that the room may be made available to others.

There is no rental fee. Use of the Meeting Rooms in King Library is free.

  1. Complete the Meeting Room Reservation Request Form (Contact the King Library Administration Receptionist at (408) 808-2355 before completing the form to make sure that Meeting Room space is available.) The form includes instructions on where to fax or deliver the form after completing it. Completed forms must be submitted to the Library at least one month prior to the meeting for approval by the Library Co-Managers.
  2. When the Meeting Room Coordinator receives the reservation form, she will enter a two-week hold for the requested date(s).
  3. Once your request has been approved, you will receive a reservation confirmation. Approval usually takes1- 2 weeks.
  4. If the reservation is to be cancelled, please contact the Meeting Room Coordinator as soon as possible, so that the room may be made available for Library use or other approved meetings and events.

Google Calendar

  • Select an event from events listing/calendar
  • Click on Add event to your calendar"Add to Your Calendar" link
  • Click on "Save" button. A "calendar.ics" file will be saved on your computer.
  • Open "Calendar" from your Google account
  • Click on "Settings", then select "Calendar Settings"
  • Select "Calendars" tab
  • Click on "Import Calendar" link
  • Locate the "calendar.ics" file that you've saved previously.
  • Click on "Import" button. The event will be added to your Google Calendar.

MS Outlook Calendar

  • Select an event from events listing/calendar
  • Click on Add event to your calendar"Add to Your Calendar" link
  • Click on "Open" button
  • The event will be added on your Outlook Calendar.

For more information, see the LibQUAL+™ homepage. To email the national headquarters for LibQUAL+™, contact the Association for Research Libraries at LibQUAL@arl.org.

All libraries participating in the 2009 LibQUAL+™ survey will use the same 22 core questions and demographic questions. In addition, each Library may select 5 questions from a list of 122 optional questions. The University Library at San José State, along with the five other CSU Libraries, has chosen five additional questions.

Yes. The LibQUAL+™ approach to confidentiality is guided by the ethical standards of the American Psychological Association (see ETHICAL PRINCIPLES OF PSYCHOLOGISTS AND CODE OF CONDUCT, section 5). Although some information is captured from respondents, such as network and email address, privacy is protected in two ways. First, only very indirect information is captured which would be difficult to trace back to an individual. Second, everything possible is done to separate personal information from survey responses. Email addresses are not saved with the responses. Confidentiality is also ensured for participants who enter the incentive drawing since, in addition to the above precautions, the email addresses are discarded after the drawing.

The University Library at San José State continuously seeks feedback from library users, to set priorities and to improve collections and services. If you are not selected as part of the random sample, but would like to complete a survey, please contact Bridget Kowalczyk at 408-808-2107 or at library-libQUAL-group@sjsu.edu.

An invitation to participate in the survey will be emailed to a random sample of San José State undergraduate and graduate students. All San José State faculty and staff will be emailed the survey.

From April 6 - 30, 2009.

As individual libraries receive information about areas needing improvement, this project will allow libraries to compare their service quality with other peer institutions, to develop benchmarks, and to surface best practices across institutions. By using the LibQUAL+™ instrument and initiating action based on the results of this survey, the University Library can be more responsive to users’ needs and provide services that are better aligned to users’ expectations.

The survey addresses three service quality dimensions that have been found to be valid in previous assessments of library services:

  1. Service attitude of staff (e.g. responsiveness, understanding, courtesy)
  2. Library as a place (e.g. environment, quiet study space, group study space)
  3. Access to information (e.g. books, journals, electronic resources)

Each question has three parts that ask respondents to indicate (1) the minimum service level they will accept, (2) the desired service level they expect, and (3) the perceived level of service currently provided. By asking about minimum, desired, and perceived service levels, LibQUAL lets us see where library services are below the minimum acceptable level; where they are better than the minimum, but less than the desired level; and even where they exceed expectations.

Service quality has always been the focus of libraries; LibQUAL+™ is intended to provide a measure of the value of library service quality across multiple academic and research libraries. The current LibQUAL+™ instrument measures library users' perceptions of their libraries' service quality and identifies gaps between minimal, desired and perceived levels of service.

LibQUAL+™ is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested Web-based survey that, paired with intense, tailored training helps participating libraries improve their services and examine their organizational culture.

Due to initial security and confidentiality features, everyone surveyed will receive reminders, even those who have already responded. When submitted, survey responses and identifying information are immediately separated, so we have no way of knowing who has already responded. Reminders, therefore, are distributed to everyone in the survey group.

Reminders are also sent because research indicates that the single highest predictor of response rates in web-based surveys is the number of contacts made, including reminders. (See: Cook, Heath, and Thompson, A meta-analysis of response rates in web or internet-based surveys, Educational and Psychological Measurement, v. 60, 2000, p.821-836.)

The survey examines a variety of dimensions of library services, each represented by a number of questions. Repetition or redundancy in questions allows the survey designers to analyze the validity of each service quality dimension through statistical methods.

Yes, the survey is compatible with the JAWS screen reader software.

Respondents not able to complete an online questionnaire may obtain a paper copy of the survey by sending an email message to library-libQUAL-group@sjsu.edu or by contacting Bridget Kowalczyk at 408-808-2107.

If you have trouble opening the URL from within your email message, you can copy the URL and paste it into your Web browser. If that does not work, please contact the LibQUAL+ Team at library-libQUAL-group@sjsu.edu.

There will be a drawing for an Acer Mini Computer as well as other smaller prizes. To enter, simply check the appropriate box at the end of the survey. Award winners will be contacted once the survey is complete.

Please do not skip any questions in the LibQUAL+™ survey. If you do not wish to answer a question or feel a question does not apply to you, check the N/A (not applicable) box. Surveys whose core questions are not completely filled out will not be counted in the aggregate scores.

About 8 to 13 minutes.

San José State will receive initial results by the end of Spring 2009 semester, and will share final results with the campus community by Fall 2009, by posting results on this web site.

Survey results will include aggregate summaries, demographics by library, item summaries, dimension summaries, and dimensions measured for survey implementation.

Only summary statistics are shared with other institutions. The survey summary results will be made available to participants on a password-protected Website. Users' comments (from the comments section) will be made available exclusively to the users' institution.

Survey data is transmitted directly from the LibQUAL+™ server to a database. The data is then analyzed and reports are generated for individual libraries that provide information on how users perceive the quality of their service. Participating institutions will have access to summary results for each institution, allowing for comparisons among peer institutions and all participating academic institutions. This will aid in developing benchmarks and understanding best practices across institutions, and will help the University Library at San José State to align services with user expectations.